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Customer Reviews

by Independent Third Party Trust Pilot :
Please submit a review of your experience of our service and products. To assist other users and potential users.
Click for more details or to submit your feedback :
19 Oct 2021  by James Sim

I would like to give the Sales staff Ms…

I would like to give the Sales staff Ms sherline, she not only help company to perform sales and follow up with the after sales service I am glad that BW can had her as a sales representative. Cheers
31 Aug 2021
David Hector Ho
Annie exhibited excellent customer service experience when she assisted me in processing my orders – explained that my reward points would expire after 5 months which is unusual because most/all customer loyalty programs have expiry in 12 months or longer (i.e. if I didn’t redeem than it will expire), moreover she also highlighted their promotion offer for the diapers that I’m using for my 100 years old mother that we had used for the past 2 years. This product is good value for money and I have recommended to some friends for their elderly parents via word of mouth. Perhaps their end-user/customer interface on their website can improve further because currently it is still not friendly enough as I had encountered some problem myself as a fairly tech savvy person.
29 Jul 2021
Cyndi Tan
Staff Annie is very friendly n helpful when I text her with regard to the sample L size received. Without hesitant she sent another M size for my beloved mother who didn’t get to use it. Quality was good and comfortable as material is soft compared to the well known brands that I have tried out. Thumbs up to the service provided by Annie!!
14 Jul 2021
Veny Moorthi
Delivery in time and packaging is good condition. This item had ordered, hope to have more offers.
10 Jul 2021
Return customer
Products and customer service has been excellent. Return purchase of BW adult diapers and wet wipes, good absorbency and good fit
8 Jul 2021
I repeat orders for my aged Mother and BW G whatsapp communication always prompt and will let you know if they are busy and will get back shortly and they do the same day. Friendly staff would wish you a nice day or happy weekend Happy to amend orders and not fuss about it. Thumbs up.
30 Jun 2021
Jennifer Chua
Fantastic service provided by the team of staff at BW generation. Special call out to Annie and Sherline who I interacted with via the WhatsApp line. Thank you for ur help and assistance. As for the diaper, 3👍🏻 for ultra which has great absorption. If there’s any improvement, it’s the website. It a little tricky to access and use the discount coupons (expires too soon)😁
22 Jun 2021
Return customer
We are repeat regular customer of the BW adult diapers (non-pull up) and the product is of good fit as compared to other international brands we tried elsewhere. Good size, fits well and high absorbency. Highly recommend this
Source: Organic
3days ago
cynthia lee
diapers good quality and comfortable. service is great too…responsive!
Source: Organic
Jun 16, 2021
Wee Constance
Prompt delivery and sales support .
Source: Automatic Invitation|Reference number:
Jun 9, 2021
Zee Lee wei
Good service except no delivery on weekends and Monday
Source: Automatic Invitation|Reference number:
Jun 7, 2021
The BW Generation diapers are very good quality and works very well for my mum. The insert pad is surprisingly good, it doesn’t leak. Now I use the insert pads in the day and diapers in the night. Very helpful staff! Thank you!
Source: Automatic Invitation|Reference number:
Jun 4, 2021
Helen Lindblad
Their products are of superior quality, thick, soft and cloth like. Under pads are thick and cloth like, when not soiled can be used for several days, they do not clump up. Although the large pull-up pants is supposed to fit 35-52”, it is too small for my husband’s 44” girth. In order to not wake up my husband during the night for changing diapers we leave the diaper open, insert booster pad on top and replace it whenever soiled. Delivery is also prompt.
Source: Automatic Invitation|Reference number:
Jun 3, 2021
👍🏽Accommodating helping watsapp orders.
May 15, 2021
cynthia lee
responses is good. having said that, my order has not been fully fulfilled. only half of my order has been delivered due to stock not sufficient. I look forward to my balance order to be delivered soon please. cynthia
10 May 2021
Png Chuieng
Png Chuieng
Overall is good but client need to be informed if there is a delay in delivery .
8 May 2021
LV  Watsapp
6 May 2021
Return customer
Return customer
Very good customer service experience

2 May 2021

Nor Azhari Norman

Nor Azhari Norman
Good and reliable product. Good service and fast delivery upon orders.

Aisha –  Best supplier

21 Dec 2020
Best supplier! No complaints.

Indra Lim  – Good quality

18 Dec 2020

Good quality. Gives more confidence that it won’t leak. Comfortable without any skin issue (especially for sensitive skin). Highly recommended (pull up pants)

Madeline LohGreat customer service

14 Dec 2020

Great customer service, fast response! If only delivery can be more flexible(any day) and minimum purchase for free shipment lowered, it will be perfect.

Shang JocelynExcellent customer service

12 Dec 2020
Fast text messages response, excellent service n delivery. Like the products too
dorothybokService is superb with very responsive…
12 Dec 2020
Service is superb with very responsive advice and reply from service team. Delivery is also fast.
Siti KamariahI have been ordering this adult diapers…
3 Dec 2020
I have been ordering this adult diapers for my dad for few years. Its price is reasonable and quality quite good. They even introduced membership ordering with points. The staff are very helpful and friendly.
Margaret Ang – Service excellent
3 Dec 2020
Service excellent. Staffs are very friendly and patience especially Annie and Sherline . I would sincerely like to thanks them both who are really very helpful and understanding when i order the goods and called them the next day to stop delivering the goods cause my mom was admitted. They were really very nice and they told me its ok and can wait till my mom is discharged. They even wish my mom speedy recovery and yup i give their service a big thumb up. Will recommend more friends to them if they needs to buy adult diapers, glycerna milk etc …
Eddie Tan – BW generation has been trust wirthy

28 Nov 2020

BW generation has been a reliable company, delivery alway on schedule and on time. There was once had some problem with the diapers they took immediate action and have it replace the next day! Service wise they are number One!

Jennifer Chua – Excellent service and product…

22 Nov 2020

Excellent service and very friendly staff. I bought the BW ultra diapers, it works very well. Very absorbent and comfortable.
Reference number:
Noelle Wu – Delivery is very fast and products are…
20 Nov 2020
Delivery is very fast and products are very good
Chong Mui Yin – Adult diapers pull up is reasonable…

Nov 18, 2020

Adult diapers pull up is reasonable price and good.

Susan LimThe material used for the premium BW…

18 Nov 2020

The material used for the premium BW adult diapers is really good since it is breathable.

Flo Ang/ Annie LimGood service

5 stars: Excellent

Nov 6, 2020

Good service. Prompt reply and confirmation via whatsapp
5 stars: Excellent
Nov 6, 2020

Bought few times from BW…gd product

4 stars: Great
Nov 6, 2020
durable and good quality!
Caroline C KohHappy Encounter
5 stars: Excellent
Oct 24, 2020
I decided to order a carton of BW Insert Pads after having tried a sample some time back. I find the design of the pads practical and functional. I encountered a couple of minor hiccups while placing my order online but the representative from BW, Ms Sherline, was most helpful and pleasant. She helped to ensure my order went through smoothly and was always attentive. Thank you !
Oct 24, 2020
Good quality and reasonable price.
Ravandar KaurEven though the shipment was delayed…
Oct 23, 2020
Even though the shipment was delayed and thus my delivery was delayed, the staff has been very helpful and supportive. Keep up the good work.
5 stars: Excellent
Oct 5, 2020

The staff was friendly .

Oct 5, 2020
Excellent service. I was contacted about the delivery time almost immediately after I placed my order online. The delivery was executed promptly and fast.
Sep 26, 2020
Good price and prompt delivery

Sep 24, 2020

Fast and prompt delivery. Repeated customer here. Website is also very user friendly to place order. Thank you once again.
Sep 19, 2020
Very prompt delivery. V satisfied and awesome response. Got a great discount and loyalty coupon too. Product is very good quality. Value for money.
3 stars: Average
Sep 10, 2020
The online experience is satisfactory and above average. The delivery process can be improved. Contactless delivery is good but not on a rainy day.
Delivery address is to a landed house and it was after a rain. The delivery guy just left the boxes outside the grill gate on the wet road flooring. I had to ask him to pass the boxes to me before leaving. But the box is also not light so I had to take care of my back and arms. No strong man in this household, mainly women.
May I suggest that the next delivery to be improved, and the delivery guy help to bring in the boxes to the porch area of the house? thanks.
Aug 18, 2020
User friendly apps and delivery prompt and on schedule
CK–    Great customer service
Aug 11, 2020

Great customer service

Aug 8, 2020

Special thanks to Annie and Sherline, who always assisted me in ordering the diaper for Mr Peter.
3 stars: Average

Aug 3, 2020

Ordering and shipping process are ok. I could change my delivery time and the admin lady informed me when delivery is delayed. But the masks are sub-standard compared to another brand that is also produced locally. The sides of the masks are not cut and trimmed properly, with small pieces sticking out which will cut the face at the sides.
5 stars: Excellent
Jul 28, 2020
Delivery was fast after order was confirmed. Price was pretty competitive with other online stores out there.
5 stars: Excellent
Jul 23, 2020

I have been buying over the last years from BW Generation. Their service is excellent and accommodative.

5 stars: Excellent
Jul 20, 2020

Good courteous service.

5 stars: Excellent
Jul 18, 2020

Very fast delivery and great products.. Thks

5 stars: Excellent

Jul 18, 2020

Great service and prompt delivery!

Sherline has been of great help and made my purchase a really smooth one. Take care! =)

5 stars: Excellent
Jul 17, 2020
I have been a client of BW Generation since 2017. Their staff are always friendly and purchases are easy to make via electronic means. Deliveries are always on time and as committed. I have full confidence that the BW Generation Ultra diapers are the best among all the different brands that we have tried
DATO SERI NG KEE TONGA responsible seller detailing product…
5 stars: Excellent

Oct 20, 2020

A responsible seller detailing product specifications. Prompt delivery and excellent sales support service. Thank you very much!
April Gao  recommends BW Generation

June 7

Excellent service, fast delivery and prompt assistance. Many thanks to BW Generation and staff who are working tirelessly during the current challenging time. Stay safe!
Good communication with timely deliveries. Excellent quality products. Many thanks to Alex.
Please continue with the good work. Thank you.

Miumiu Wong  recommends BW Generation

Luna Xu recommends BW Generation.

February 4

Good service!

Darren Ng recommends BW Generation.

February 1

I have gotten my bottles of hand sanitizers within 3 days as per promised by them. Keep to their deadline..

Prompt replies, awesome services, and good quality products, many thanks to Mr. Alex ,
Ms. Annie and all staffs of BW Generation working hard to deliver our orders at their fastest speed at this time of need. Good job and keep up the good work !!

Eunice Tan recommends BW Generation.

February 11

I contact BW generation to purchase Surgical Mask for my company. Prompt reply and updates from BW generation for their product queries . Really a big thanks to Mr Alex for his supply of mask during this period to keep my colleagues and I safe. A good supplier with superior morale .

Vivian Tan recommends BW Generation.

February 27

good services & prompt reply by Ms. Yana. 😊 thanks for her help, also fast on order delivery. Will come back again next time.

Melody Yu recommends BW Generation.

February 4

Very reliable company and the boss is very nice

PN Ng recommends BW Generation.

February 4

The staffs are friendly and responsible. They follow-up my order promptly after surgical face mask restock! Besides, they also take initiative to check if I need any hand sanitiser which is out of stock everywhere! Really appreciate it! Thanks to Alex, Annie and BW generation team! 

Darren Law recommends BW Generation.

January 31

Very reliable company that delivers what we ordered on time. Very grateful that they are very responsive on WhatsApp and replies to all my questions. Keep up the good work 👍👍👍👍

Chee Wee recommends BW Generation.

February 4

Good Service! Surgery mask and hand wash sanitizer are in the good condition and quality also very good. Price are reasonable.

Serena Teo recommends BW Generation.

February 1

Great service! Fast delivery and prompt replies. It is wonderful that BW Generation and staff are working hard to fulfil orders as quickly as possible during current times. Keep it up!

Rei Senga reviewed BW Generation — 5 star

July 6, 2018

Bought a wheelchair ramp through Lazada. Seller was proactive to give me a call to double check on the item, including the dimensions. Delivery was fast. Thanks again.

Rona Tan  recommends BW Generation.

Bw generation has excellent service and is very customer centred and cares for her customers greatly. I am very grateful to them and would recommend that people can approach them to buy masks if they need.

Hi, my name is Lin Kasrin, I am a BW Generation Prority Member.
I have been using BW Generation Products since Feb 2014 more than 5 years. BW Generation products and service are excellent. It has bee great being a Priority Member.
When I need to buy Care Giver items, I have no stress and worries about looking for promotions and specials because this membership already provides the discounts. I am so pleased to join this Prority Membership because I purchase items regularly.
This is so convenient and stress free for me since I am already so busy being a caregiver.
You can also save money conveniently, while providing the best care for your loved ones, I encourage you to join as BW Generation Priority Membership.
Lin Kasrin 
I am Siti Kamariah.  I have been a BW Generation customer since 2014.
Before that I was searching all over Singapore for diapers for my father.
It took quite some time for him to get used to the diapers but after using this BW generation diapers I found that this is the most suitable for my father.
I have been contacting their customer service staff Annie and she has been giving me advice all these years.
I’m also a gold priority member which was introduced to me last year. I hope everyone will use BW Generation diapers.
Siti Kamariah.

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