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Enjoy Free Shipping on orders over $110. For orders below, shipping fee is only $3.99.

Frequently Asked Questions (FAQs)

1. Who is BW Generation?

BW Generation is a Singapore-based company dedicated to providing adult diapers and a carefully chosen selection of elderly care products. Our pride is in our adult diaper range, where value meets comfort.

Families and caregivers can order from their homes’ comfort, either online or over the phone, and our hassle-free service guarantees a smooth and simple shopping experience. We aim to simplify the caregiving journey and bring joy to the task of caring for your loved ones. Shop with us and transform caregiving from a chore into a cherished responsibility.

2. What are the delivery methods and charges?

Orders below $110 : flat rate of $3.99 by tracked courier service
Orders above $110 : free delivery by seller own fleet
* Additional Charges will apply for areas out of main island of Singapore 

 

3. Where do you deliver to?

Delivery is only done within Singapore.
 

4. How to earn loyalty Points?

Earn 1 point for every $3 spent on all products purchased on BW Generation online except for Abbott and Nestle products

  • What can I redeem with the loyalty points?

Points can only be used to redeem, for BW Generation branded products on our online store.

  • How any loyalty points do I need to make a redemption?

10 points equal to $1 discounts.

  • Is there a minimum order for loyalty points redemption?

No minimum order is required for points redemption but points cannot be used in conjunction with discounts coupons and other offers.

  • Will my loyalty points expire?

Loyalty points will expire 5 months from date of issues.

  • Where can I check my points balance and redemption?

Simply log in to your account to access information such as point balance and redemption. 

 

5. Can I request for samples of your product?

To request for samples please click the link below.

Request for samples here!

6. What are the return policy of BW Generation?

If you receive a product from BW Generation that is defective or damaged, please inform us within 3 days of receipt. Please note that we focus on replacements and exchanges rather than refunds.

We do not accept returns or offer exchanges for changes of mind. Please make sure to check product details carefully before making a purchase. We are always available to answer all your queries and help you make an informed decision.

In the event that you have mistakenly ordered the wrong size, don’t worry! BW Generation is still here to assist you. We will exchange the product that remain unopened. Please note, if there is a price difference for the new size, the customer will need to pay for this difference.

Please understand that the customer is also responsible for the shipping costs of the exchanged products. We appreciate your cooperation as we work together to ensure you receive the right product size that suits your needs efficiently and effectively.

7. Can I return goods I purchased for my loved ones from BW Generation, if I dont need them anymore?

As a special service to our customers, BW Generation will buy back items purchased from BW
Generation at 50% of the purchased prices based on the last Delivery Order, in the event that your loved
one which the items were purchased for, passes away. Terms and conditions are as follows:

1) All Products must be in good condition and in the condition that they were sold to the customer in unopened cartons, cans etc.

2) This offer is ONLY for BW Branded Products, the total price that BW Generation purchases from the customer must not be below $50 in total (eg. total value of products to be returned purchased from BW Generation at $100. BW Purchases back from customer at 50%= $50)
a) not be below $50,
b) if purchased in cartons/bags, products will be in unopened cartons/bags.

3) Only items in the last order can be returned, and the last order must not be older than 60days from the date of return.

4) BW Generation constantly donates to needy institutions and will be happy to help assist you with any donation to your preferred institution.

5) In the case of item 1 and item 2 above, BW Generation will pick up the products at a cost of $12 for the pick up of the products from the customer.

6) The customer is aware that this is an extraordinary service for being a Customer of BW
Generation and agrees that BW Generation reserves the right to accept or reject to purchase any goods
at its own discretion, without the need to give any reason(s) or justification(s).

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